Utility Billing & Payments

Utility Payments

You will receive a monthly billing based on monthly meter readings. If a meter reading is not available, a card will be left at the door or the billing will be estimated.

All utility payments are due by the "Due Date" which is 15 days after the billing date as indicated on your utility bill. Any payment made after the due date shall be subject to a late penalty of five percent (5%) of the amount of the bill, with a minimum penalty of twenty-five cents per service.

Pay by Phone

Dial 833-309-4326 to pay by phone.

Pay Online

Visit our online payment portal to:

  • Pay by credit or debit card
  • View updated billing and consumption history
  • Account balances are automatically updated

Payment Locations

  • Finance Department located at City Hall, 100 North Broadway
  • Drop box is located in the parking lot behind City Hall on the median across from the ATM machine behind Citizens Bank
  • Hy-Vee Food Store*, Customer Service Counter, 2015 South Broadway, New Ulm, Minnesota

*Any payment made on an account scheduled for shut-off within 48 hours must be made at 100 North Broadway.